Ask a UX-er
Free UX advice. You ask it, we'll answer.
Ask your burning question and we’ll answer it. Or request help for UX & UI design and we’ll share a solution for free.*
*Some conditions apply, read on for details.
Fix your e-commerce conversion issues
Ask for UX advice to increase AOV
Need optimisation advice for contact form & flow?
looking for product page UX & UI design recommendations?
Wondering, do wix & squarespace sites need ux design?
ask a ux-er
How it works
We have two ways to provide free UX and UI support. Ask for an answer to a burning question, or ask for help with a design problem.
Who can ask?
Anyone! We want to help anyone who is managing a website or online store and wants advice. Whether it's for yourself or your campany, if you’re in marketing, sales, operations or design, ask away!
What can I ask?
Ask us anything related to UX or UI—whether it’s about content, design, engagement, or technology. Whether you have a simple question, seek advice, direction or a recommendation, we're happy to share.
Is it really free?
Yes. This initiative is to share our knowledge and expertise. There are some conditions and we have limited capacity, but we want to help as many people as possible, with no strings attached.
Need quick UX advice? Get free guidance from our experts—ask your burning question today!
Answer Me! Requests
Free advice, recommendations and answers.
If you have a burning question about your website or online store, and would like our UX or UI design perspective, send a request.
What you get
- A useful and actionable response. It may be in the form of advice, directions, recommendations, introductions - whatever we can do within our role as senior, expert UX and UI designers.
What to provide
- Explain your question as clearly as you can, with as much detail as you can, but keep it relevant and concise. Include a link to your website. You can include screenshots.
The Answer Me! process
- Once you submit your request, you’ll be added to the waitlist.
- If your request meets the conditions, you get a response by email within 24 hours.
- If it falls outside the conditions you will receive an email to let you know.
- We will generally respond to all requests in the order they are received.
Conditions
- If a question can be answered with less than 10 minutes of work, we’ll respond within 24 hours. It’s usually much less, but sometimes we need a little time to get to your question.
- We'll only answer one question or request per submission.
- We can only respond with advice and guidance - if you need a design, send a Help Me! request.
- Once our allocated weekly quota of time for Ask-A-UX-er requests is full, all requests will be waitlisted until the following week.
- We may from time to time, share requests and responses in an anonymised format, on our Linkedin channel to help more people.
Help Me! Requests
Free design recommendatios, advice and direction.
If you’d like a design recommendation for a UX or UI design problem on your website or online store, send a request.
What you get:
- Access to senior UX and UI design expertise that is usually only available on large projects.
- A UX and UI design response to help solve your issue.
- Up to 2 hours of our time to design a useful solution that is ready to use.
What to provide:
- Explain your request as clearly as you can, with as much detail as you can, but keep it relevant and concise. Include a link to your website. You can include screenshots.
The Help Me! process:
- Once you submit your request, you’ll be added to the waitlist.
- When your request is next in line, you will receive a notification by email that your request has been accepted.
- If your request falls outside the conditions you will receive an email to let you know.
- We will generally respond to all requests in the order they are received.
- Once accepted, we will aim to send your response within 5 working days.
- We may contact you via email with additional questions. Your response will be paused until we receive a reply.
Conditions:
- If a request can be solved within 2 hrs of work, we’ll respond within 5 working days. It’s usually less, but sometimes we need a little time to get to prepare the solution and response.
- We'll only work on one specific problem per submission.
- We can only respond with a Figma design file. We can not make website configuration or code updates, and will not log into any admins, website or platforms within our response.
- Once our allocated weekly quota of time for Help Me requests is full, all requests will be waitlisted until the following week.
- We may from time to time, share common requests and responses in an anonymised format, with any brand marks removed, on our Linkedin channel to help more people.
Testimonials
"The team at Userkind are seriously best in class"
Claire Van Heyningen - New Horizons
"Userkind brings an immense experience and great working relationship to any engagement"
Iain Tilbrook - Takemoto
"I'd highly recommend Userkind to anyone looking to build a new website"
Ramona Taxis - Seven Miles Coffee
looking for more?
Userkind is a specialist UX and UI design agency for e-commerce, websites and apps.
We specialise in expert UI and UX design for any industry, from local services in Sydney to global e-commerce. Whether in finance and insurance, HR, property, professional services, lifestyle, or elite sports, we can lead your website project from design to delivery, including strategy, design, and development.
UX strategy & Design
UX Research, usability testing, jourmey maps, behaviour profiles, architecture and low fidelity prototypes.
Content Modelling
Structuring and organising information for the best user experience and engagement
UI Design
Creative, principles based visual and interaction design to wow customers and boost engagement.
Website & app development
In-house and trusted external development teams for truly tech agnostic approach to websites, wep apps, mobile apps and ecommerce.
Post launch success
Launching your new site is only the beginning. We offer continued support through search optimisation, user testing, analysis and continual feature design and development.
See our website UX design in action
Morco Fresh B2B website UX & UI design, to elevate a rich brand story in the food service category.
A creative, immersive experience to position for a new market segment.
UX & UI design, to supercharge acquisition among medical specialists for Medow Health.
Content modelling, UX & UI design to capture interest from the specialist medical community
Flip Insurance customer website UX & UI design, to grow pay-as-you-go insurance purchases.
UX & UI design and testing to simplify website and native app user journeys.
Podiem B2B website UX & UI design, to showcase their SaaS features and drive acquisition.
Content modelling, UX and UI design to simplify a complex product offering.
Transform your website content from passive to active with expert UX design.
Want to get started? Just have a UX or UI design question? We are here to help.
Userkind is a digital design agency in Sydney founded by Lucie Bertiau & Garreth Wills.
Userkind acknowledges the Traditional Custodians of the land on which our Sydney team work, the Bidjigal, Birrabirragal and Gadigal people. We recognise their continued connection to the land and waters of this beautiful place, and acknowledge that they never ceded sovereignty. We pay our respects to their Elders past and present and extend that respect to all First Nations people.
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